1. Subject

1.1.        These general terms and conditions of sale (hereafter also the "Conditions") shall apply to the purchase of HAIER SMART HOME UK & I LTD brand products (hereafter the “Products” or individually the "Product") via the e-commerce website (hereafter “small-appliances-uk.haier-europe.com.co.uk”) by users falling within the definition of "Consumers” pursuant to article 1.2 below. The Site, which is the property of HAIER SMART HOME UK & I LTD, company number 02521528, with registered office at 302 Bridgewater Place, Birchwood Park, Warrington | WA3 6XG.Our VAT number is 482249727.

1.2.        The Parties involved in the purchase of Products via the Site shall be HAIER SMART HOME UK & I LTD as Seller (hereafter the "Seller ") and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the “Consumer") (the Seller and the Consumer shall be referred to jointly as the "Parties"). The purchase order processing activities, including the delivery of the Products, shall be managed directly by the Seller.

1.3.        The Seller holds all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.

1.4.        Any communication by the Consumer in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to withdraw, etc. - shall be sent to the Seller at the addresses set out on the Site and in accordance with the procedure also set out on the Site and via the contact form.

1.5.        All purchases are regulated by the condition of sale published on the Site at the time the order is submitted by the Consumer.

1.6.        The Site deals in retail sales and as such is designed for the exclusive use by Consumers only. 

1.7.        On submitting the order, the Consumer agrees that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.

1.8.        Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.

1.9.        The Consumer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.


  1. Product features and availability in the various geographical areas.

2.1.        The products are sold by the Seller with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.

2.2.        The Seller reserves the right to amend these Conditions of sale at any time, at his own discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.

2.3.        Sales prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, The Consumer is therefore advised to check the final prices before submitting the purchase order, pursuant to section 3 below.

2.4         The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery in the United Kingdom. Please note the Products sold on this Site are intend for use in the United Kingdom and Ireland only.


  1. Product purchase procedure - Conclusion of each single purchase contract

3.1.        The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Consumer to make a contractual offer to purchase and is not an offer to the public.

3.2.        The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.

3.3.        The Consumer's purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Consumer’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by contacting the Seller by using the contact form on “hooverdirect.co.uk”.

3.4.        Any contract for the purchase of the Products shall be deemed concluded when the Consumer receives the order confirmation from the Seller by e-mail.


  1. Product selection and purchasing procedure

4.1.        The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents: at this point, the Consumer, is required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Consumer will also be asked to select a delivery option and a payment method from those available. If the Consumer selects immediate payment by credit card, PayPal or other available payment methods, they will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.

4.2.        In the event that during the Product selection procedure on the Site pursuant to Clause8 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by using the contact form on hooverdirect.co.uk.


  1. Delivery and acceptance of goods

5.1.        Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.

5.2         The Seller undertakes to do everything within its power to comply with the delivery times given on the Site. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in Clause 8.

5.3         The delivery of products purchased usually takes place the following business day when the order is placed before 2pm or within 2 business days from receiving the order when the order is placed after 2pm. Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.


5.5.        The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in Clause 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.

5.6         The types of delivery and relevant details are referenced below:-

Next Day Delivery - We endeavour to deliver items the following business day when the order is placed before 3pm or within 2 business days from receiving the order when the order is placed after 3pm.

If you place an order after the cut-off time (3pm), over the weekend, or on a bank holiday, we will receive your order on the following working day.

We use Yodel for our Next Day Delivery Service. They will deliver between 7am and 9.00pm. You will need to sign for the delivery.

Delivery is only available to UK shipping destinations.

If your postcode is in the list below, transit time may be extended by up to 5 working days.


AB 30-35























GY - All















JE - All


































Orders may be cancelled at any time before they are despatched for a full refund. If the item has already been despatched then please see section 8 for our detail on Returns and Refunds.


  1. Prices, shipping costs, customs duties and taxes

6.1.        The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are inclusive of shipping costs.

6.2.        The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Consumer. 


    1. Payment Methods

The purchases made on “small-appliances-uk.haier-europe.com.co.u” can be paid by credit card, PayPal, Google Pay, Apple Pay and other available payment methods which are detailed on the Site. Each purchase transaction is subject to maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. In fact, the credit card information is sent, on processing the order, to Global Collect and is protected against unauthorized access by means of SSL ('Secure Socket Layer') encrypted data transfer. This data is not accessible to third parties. Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details. Remember that you can check the status of your order at any time in the relevant section of your profile.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30

- Pay in 3 instalments

- Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

  1. Returns and Refunds

Right of Withdrawal

8.1         You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

8.2         To exercise this right, you can send an explicit declaration to Hoover using the contact form stating your intention to exercise your right of withdrawal. Following which you will then receive from Hoover a withdrawal confirmation email.

8.3         To meet the withdrawal deadline, it is sufficient for you to submit your request via the contact form before the withdrawal period expires.

8.4         If you withdraw from this contract, we shall refund all payments received from you, without undue delay and in any event not later than 14 days from the day on which Hoover Ltd receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

8.5         If you are in receipt of the product once you have exercised your right to withdraw, Haier will arrange for a courier to collect the product.

8.6         You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return due to defect or non conformity

8.7         If you have received an incorrect or damaged product, please contact us, using the contact form on the website. Following which you will be sent a confirmation email with shipping instructions and details on how to request a refund for the purchased product.

  1. Product usage

9.1         Every Consumer should review the product instructions carefully before use. The Seller will not be liable for any loss or damage incurred as a result of using the product contrary to the product instructions.

  1. Liability

10.1       We do not exclude or limit in any way our liability to you where it would be unlawful to do so. including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

10.2       We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. Other important terms

11.1       We will only use your personal information as set out in our Privacy Policy.

11.2       We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.

11.3       Nobody else has any rights under this contract. This contract is between you and us.

11.4       If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

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